Refund policy

Refund policy

RETURN OF PRODUCTS AND REFUND

  1. Sometimes the product may not exactly correspond with the pictures or photographs of the product as shown on the Website.  We do not accept return or refund of product simply due to such difference in the look of the product.
  2. We will make the following arrangement in the corresponding circumstances as follows if they are reported to us by email at zphealthcambodia@gmail.com or by calling our customer service hotline at (Ph number) within 1 hour upon delivery of the product.
  3. If any Products are delivered in damaged condition or if any Products are omitted in the delivery, we shall, at your option, either re-deliver the Products to you (and in exchange for the damaged Products if applicable) at no additional costs or refund the billed amount for such Products to you.
  4. If any Products are wrongly delivered for the Products you ordered, we shall collect the wrongly delivered Products in unused condition, and at your option, either deliver the correct Products to you at no additional costs or refund the billed amount of such Products to you.
  5. If any Products not included in your order are delivered to you by mistake, we reserve our rights to collect such Products in unused condition from you.
  6. If you are charged more than the correct billing amount, we shall refund you the difference.
  7. If you are charged less than the correct billing amount, we shall charge you the difference.
  8. Refunds will be done only through the Original Mode of Payment.
  9. The Products for replacement will be delivered at our earliest convenience after you have requested replacement in accordance with these Terms and Conditions.